With more than 35 years of experience operating a technical services business, I have spent my career supporting small businesses and medical practices with their technology needs—including PCs, networks, software, and training. I stepped away from the industry for several years due to declining health, but after new treatment options became available, my health improved dramatically. I lost over 100 pounds, regained my energy, and was able to come out of retirement to partner with Denis and Jayson. Returning to the business world has been deeply rewarding, especially the opportunity to collaborate with my partners and serve our clients.

Before entering the technical field, I worked my way through high school and college in a wide range of roles: from dishwasher to restaurant manager, retail grocery clerk for more than 15 years, Special Representative for a major Colorado labor union, Realtor for eight years, and even a rideshare driver during retirement. Many of these roles overlapped, giving me a uniquely broad perspective on how different industries operate.

This diverse background gives me a grounded, practical understanding of the challenges businesses face in their day to day operations—and it continues to shape the way I lead, support clients, and build strong partnerships.

Denis Shaw began his career in communications after four years of service in the U.S. Army. Since entering the field in 1984, he has accumulated over four decades of experience, working with organizations including Executone, Black Box Network Services, and TEC Integration. He has specialized in VoIP technologies since 1999, with hands-on expertise in platforms such as ShoreTel, Mitel, and 3CX. Denis holds numerous certifications across call center and office communication systems, including Mitel, ShoreTel, Allworx, and 3CX. Outside of his professional career, Denis is a proud father, grandfather, and soon-to-be great-grandfather. He values continuous growth and believes in always moving forward.

Jayson Owens is a Project Manager and Telecom/VoIP Network Engineer with over a decade of experience designing, deploying, and supporting enterprise voice and network infrastructure. A decorated United States Marine Corps veteran, Jayson brings a disciplined, mission-driven approach to complex telecom environments, specializing in 3CX, SIP, cloud hosting, and large-scale call-center systems. He has led projects end-to-end—from contract procurement and system architecture to migration, optimization, and long-term support—often serving simultaneously as project manager, engineer, and technician. Known for his attention to detail, clear communication, and customer-first mindset, Jayson focuses on building reliable, scalable systems and long-term client partnerships.